Management Mastery Workshop

You’ll learn: 

• The real goals for every great self-storage manager 
• How to succeed and feel more fulfilled in your role 
• How to effectively read and interpret your management-summary reports 
• Revenue-management strategies that’ll increase profitability 
• How to create a positive service foundation for your customers 
• How to set clear expectations for your tenants, so everyone is on the same page 
• What to do when a customer comes to you with a problem 
• Delinquency and collections best practices and habits 
• Common tenant-related emergencies and how to respond to them 
• How to identify your customer types and create buyer personas 
• Sales skills and presentation strategies that really work 
• How to handle customer objections 
• Why and how to make the most of ancillary products and services 
• An overview of marketing, your role and how it impacts the business 
• How to properly showcase your facility, in person and online 
• Simple ways improve your facility’s online presence 
• How to ensure your website delivers a positive customer experience 
• What “good” curb appeal looks like and the items that are most important to customers 
• Maintenance tasks you must be able to address (daily, weekly, monthly, seasonal) 
• How to vet, hire and work with service contractors, including how to negotiate contracts 
• The essentials for site security, including vigilance and safety 
• What to do in an emergency such as a break-in, onsite injury or natural disaster